Customer Experience CX

Customer Experience – why is it important?

Customer Experience (CX) benefits explained Customer Experience (CX) is often identified as a key performance area for business. A recent report published by digital experts Smart Insights highlighted that 87% of marketing, CX and analytics professionals say good CX is important but only 24% are performing highly at delivering it. Business managers are always looking […]

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Data cleansing is vital to ensure accuracy

Data cleansing – why is it important?

Data cleansing allows for improved decision making in business Data cleansing is the process of changing data to make sure it is accurate and correct. A recent article published by data experts Experian highlights the importance of maintaining data quality which helps businesses to make better choices and see significant cost savings. Data sets can […]

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Business Process Management – 5 benefits

Business process management benefits businesses of all sizes Business Process Management (BPM) is a concept in operations management which focuses on aligning all organisational elements to improve operational performance. This method is used to develop better business efficiency, while channeling organisations towards more creative, flexible and technologically integrated systems. Here are 5 key benefits of […]

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quoting and estimating automation brings many business benefits

Quoting and estimating automation – 5 key benefits

Quoting and estimating automation provides a fully electronic version of your customer’s intent to buy Quoting and estimating automation for business has the ability to reduce costs and generate higher sales. Too often enterprises tend to focus on service at the expense of profit-building. Quoting related to materials and time can often be manually intensive […]

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Big Data – how to grow your business with it

Big Data if used correctly can help you to improve sales, marketing and reducing operational costs that could otherwise prove expensive Big Data relates to large data sets that can be analysed to reveal trends and associations, especially relating to human behavior. Businesses often evaluate data to improve operational efficiencies to boost profitability without having […]

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