Changes to the Policy and your duty to inform us of changes
This Policy was last updated on 6 July 2018. Any changes to this Policy in the future will be posted here. However, we will not make any material changes to the way we process your Personal Data without where appropriate notifying you by email. You should review this Policy from time to time for any updates or changes.
It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes.
This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements/policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.
Information we collect from you
We may collect, use, store and transfer different kinds of Personal Data about you, which we have grouped together as follows:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How do we collect your Personal Data?
We collect information from you by you filling in forms on the Site and/or in person, or corresponding with us by phone, e-mail or otherwise. This includes Personal Data you provide when you place an order with us.
We also work closely with third parties (including analytics providers and search information providers) and may receive information about you from them. For more information about this please see the Google Analytics section below.
The purpose for processing your Personal Data?
We will process/use your Personal Data when you visit our Site for the following reasons:
Legal basis for processing your Personal Data
We will only process your Personal Data when the law allows us to. The legal basis for processing your Personal Data for the above reasons will typically be one of the following:
Who do we share your Personal Data with and why?
We may have to share your Personal Data with the following:
We will only disclose your information to third parties with your consent or where we need to do so for the following reasons: either as required by law; or to provide you with a service you have requested; or to improve the service we provide to you.
We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal requirements. This means that Personal Data is destroyed or erased from our systems when no longer required.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data, such as:
If you wish to find out more about the above rights or to exercise any of the above rights, please contact us by sending an e-mail to email@example.com. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. If this case, we will notify you and keep you updated.
Please keep in mind there are exceptions to the rights set out above, though we will always try to respond to your satisfaction, there may be situations where we are unable to do.
Marketing and Communications
From time to time, we may wish to send you details regarding software updates, support information and other information which may be of interest to you. You can opt-in to receiving this information by contacting us using the contact details on the “Contact Us” section of our website or by ticking the relevant boxes when you complete any form to submit your details to us.
If you decide that you wish to stop hearing from us, or would like to change how we contact you, you can do by e-mailing firstname.lastname@example.org or by clicking on the unsubscribe link from the bottom of any e-mail sent to you by us.
A cookie is a small file of letters and numbers that we store on your browser or device if you agree. Pixel tags and web beacons are tiny graphic images placed on our Site pages or in our emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to us or our service providers. These tools allow us to measure response to our communications and improve our web pages.
We use the following types of cookies:
Our Site uses Google Analytics to help monitor who is visiting our Site, to help us ensure our Site performs as well as possible for users and to ensure users get the best possible experience. Google Analytics may also be used to help us target advertising to you, you may see us in search results on Google; or on banner adverts on Gmail; or on other services run by Google.
Social Media Plug-Ins
We have various social media plug-ins on our Site these include Google+, Instagram, Twitter and Facebook. We use these plug-ins in order to make it easier for you to follow our content via your social media pages and/or to access our social media pages. These buttons are third-party cookies which are placed onto your device when you visit our Site. Even without you clicking on the relevant plug-in, these sites are aware that you have visited our Site, and may use this information when building their profile of you, and deciding what advertisements you might like to see. You should check the respective policies of each of these social media networks to see how exactly they use your personal information.
If you have any queries or questions about this Policy, including any requests to exercise your legal rights, please contact us at email@example.com.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Legitimate Interest: means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Perform/Performance of Contract: means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation: means processing your Personal Data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Processing: Doing anything with Personal Data; this includes collecting it, storing it, accessing it, combining it with other data, sharing it with a third party, or even deleting it.
Personal Data: means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
EEA: The EEA currently includes all European Union member states and Iceland, Liechtenstein and Norway.