Customer Experience – why is it important?

Customer Experience (CX) benefits explained Customer Experience (CX) is often identified as a key performance area for business. A recent report published by digital experts Smart Insights highlighted that 87% of marketing, CX and analytics professionals say good CX is important but only 24% are performing highly at delivering it. Business managers are always looking […]

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Business Process Management – 5 benefits

Business process management benefits businesses of all sizes Business Process Management (BPM) is a concept in operations management which focuses on aligning all organisational elements to improve operational performance. This method is used to develop better business efficiency, while channeling organisations towards more creative, flexible and technologically integrated systems. Here are 5 key benefits of […]

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Customer satisfaction excellence continues

Customer satisfaction continues to grow through high standards of service provided by the Clarity Software implementation team Quality customer experience and client satisfaction are key fundamentals for the success and growth of Clarity Software. The current software implementation team work hard to ensure that solutions are installed on time and to client specification. Clarity team […]

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